Return & Refund Policy – Peptide Products

1. General Overview

This Return & Refund Policy applies to all peptide products sold by [Your Company Name]. By placing an order, customers acknowledge and agree to the terms below. Due to the sensitive nature of peptides and other research-use-only materials, special handling rules apply.

2. Research Use Only

All peptide products offered by [Your Company Name] are sold strictly for laboratory research, development, and in-vitro use only.
They are not intended for human consumption, medical use, therapeutic use, or veterinary use.

For safety and quality assurance, certain items may not be eligible for return once shipped.

3. Order Cancellations

Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it can no longer be canceled.

If you need to cancel, contact us immediately at [contact email/phone].

4. Non-Returnable Items

Because peptides are perishable and require controlled storage conditions, we cannot accept returns of:

Opened, used, or unsealed peptide vials
Temperature-sensitive or lyophilized products
Any product not in its original, unopened packaging
Products damaged due to improper storage by the customer

Once the product has left our facility, we cannot verify storage conditions; therefore, most peptide orders are final and non-returnable.

5. Returns for Damaged or Incorrect Items

We will replace or refund products that arrive:

Damaged during transit
Incorrect or incomplete due to our fulfillment error

To qualify:

Notify us within 72 hours of delivery.
Provide order number, description of the issue, and clear photos of the damaged or incorrect product.
Keep all packaging until the issue is resolved.

If approved, we will issue:

A replacement shipment, or
A refund to the original payment method

at our discretion.

6. Product Quality Concerns

If you believe a product is defective, contact us within 7 days of delivery with:

Batch number
Order number
Description of the issue

We may request supporting documentation for evaluation.
If our investigation confirms a quality issue, we will provide a replacement or refund.

7. Shipping Errors or Lost Packages

If a package is lost, delayed, or mis-delivered:

We will assist in filing a claim with the carrier.
Replacement or refund decisions will be made after the carrier completes its investigation.

Please ensure that shipping information is correct when placing your order; we are not liable for packages delivered to incorrect addresses provided by the customer.

8. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method.
Processing times may vary depending on your financial institution.

9. Contact Information

For all return or refund inquiries, please reach out to:

peptidestore
Email: sales@peptidestore.de
Phone: +44 20 8040-3552